Return & Refund Policy β Shop with Confidence!
At We Care, customer satisfaction is our top priority. We ensure that every product we deliver is 100% original and carefully inspected, but if you face any issues, we offer a hassle-free return and refund policy.
Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
β
Wrong Product Received β If you receive a different product than what you ordered.
β
Damaged or Leaked Product β If your product is severely damaged, broken, or leaked upon arrival.
β
Expired Product β If you receive an expired product (not applicable for near-expiry leftovers).
β Returns & Refunds Are Not Accepted If:
π« The product is opened, used, or tampered with.
π« The issue is related to minor packaging damage, misprinted labels, misplaced stickers, or color variations, as these are common in leftover products.
π« The product doesnβt suit your skin (we always recommend a patch test before use).
How to Request a Return or Refund?
1οΈβ£ Check Before Paying β We offer a "First Check, Then Pay" policy on COD orders, so please inspect your parcel before payment.
2οΈβ£ Report the Issue Within 24 Hours β If you still face a valid issue, contact us within 24 hours of receiving the order via:
π© Instagram DM (@WeCare) or WhatsApp (Number will be provided).
3οΈβ£ Provide Proof β Send clear pictures/videos of the issue to help us process your request faster.
4οΈβ£ Return the Product β If approved, youβll need to return the item in its original condition with packaging intact.
Refund & Exchange Process
βοΈ If your return request is approved, you can choose:
π Exchange the product (if stock is available).
π° Refund via Bank Transfer or Store Credit (processed within 3-5 working days).
π Shipping Costs β Return shipping charges are the customerβs responsibility unless the issue is due to our mistake.
At We Care, we strive to provide authentic products and excellent service. Your trust means everything to us! π
π© For Return Requests, Contact Us Now!
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